Help Desk Technician Career Path

As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format. Utilizes ticket tracking systems to document user technical issues and resolutions. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. Top 5 help desk technician interview questions with detailed tips for both hiring managers and candidates.

  • Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed.
  • The IT help desk job market is expected to continue to be on the rise in the coming years.
  • The education levels that Desktop Support Specialists earn is a bit different than that of Help Desk Engineers.
  • A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.
  • In general, they’re 2.8% less likely to graduate with a Master’s Degree and 0.6% less likely to earn a Doctoral Degree.

Then choose from 10+ resume templates to create your Help Desk Engineer resume. Take service calls and either resolve them or pass them on appropriately.

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Since salary is important to some Help Desk Engineers, it’s good to note that they are figured to earn the highest salaries at Lockheed Martin, PayPal, and Virtu Financial. If you were to take a closer look at Lockheed Martin, you’d find that the average Help Desk Engineer salary is $108,798. Then at PayPal, Help Desk Engineers receive an average salary of $105,501, while the salary at Virtu Financial is $101,245. When you’re ready to become a Help Desk Engineer, you might wonder which companies hire Help Desk Engineers. According to our research through Help Desk Engineer resumes, Help Desk Engineers are mostly hired by Leidos, PayPal, and Lockheed Martin.

it help desk engineer

For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. An IT help desk is essentially a tool to help organize customer queries and complaints.

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Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL.

Another way to advance your career is to specialize in a particular area of service desk engineering. This could involve becoming an expert in a particular how to become a help desk engineer type of software or hardware, or in a specific area of customer service. As a specialist, you will be in high demand and can command a higher salary.

Help Desk Engineer

They maintain documentation of existing activities through weekly/monthly status reports and incident reports and records. This position will be on-site in Waterbury, CT; 4 days a week with 1 day remote.

  • Manned by 20 multilingual market professionals we present a diversified educational knowledge base to empower our customers with a competitive advantage.
  • This includes using technology to automate tasks, such as customer service, and to connect with customers in new ways.
  • As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.
  • Engineers manage issues throughout their lifecycle, beginning from the first point of contact until it is resolved.
  • The service desk staff typically handles the technical issues that are reported by the employees of a company.
  • An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Maintain NAS, SAN storage systems, Windows & Linux servers, network and cloud administration. Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity. Install and configure the OS according to customers’ specifications. Followed up on hardware sales to determine defective, broken, or missing parts or software.

Become A Help Desk Engineer

IT professionals who choose to be patient with themselves and others are better equipped to swiftly get to the bottom of problems and discover solutions. To be more patient, keep in mind that your end customers are not as technically savvy as you are.

it help desk engineer

Here are three trends influencing how service desk engineers work. Service desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company. This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience.

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Remote IT help desk technicians provide technical support over the phone or Web. Responds to telephone calls, email and personnel requests for technical support within required service level time frame. The Service Desk Engineer is responsible for onsite service and support needs for our customers.

This will require additional education and training, but it can lead to a more rewarding and challenging career. Great Platform for a proper organised B2B and B2C experience with ease.

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An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues. Here are 3 personalization mistakes made by well-known brands, with takeaways on how to learn from them.

Everyone on our team can contribute to our culture and company strategy and truly make a difference. To be successful in this role, you need to have strong communication skills, be able to think critically, and be comfortable working with technology. You should also be willing to learn new things and take on new challenges. Being able to technically evaluate a scenario is essential for resolving end-user issues and excelling as a help desk technician.

Help Desk Technician

This will help you maintain your calm and establish a connection with them. Keep in mind that some folks will have to wait a long time to speak with you. When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

Let us understand the help desk skills required for a support agent to provide seamless customer support. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. The estimated total pay for a Help Desk Engineer is $78,467 per year in the United States area, with an average salary of $50,135 per year. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Additional pay could include cash bonus, commission, tips, and profit sharing. The « Most Likely Range » represents values that exist within the 25th and 75th percentile of all pay data available for this role. Technical Support, 11%Provided in-person and remote technical support to over 50,000 military and civilian customers.

To properly assess an end user’s problem, you must ask specific questions about what they are experiencing. Consider yourself a detective who must gather the necessary facts in order to correctly examine any given technical issue. Also, keep in mind that analytical thinking is a transferrable talent that can help you thrive in various professions.

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